Vacature Cash Operations Officer Aruba
Purpose:
Ensure the accurate, compliant and timely processing of premium payments, policy-related receipts and other insurance-related cash transactions, safeguarding a balanced and reliable cash administration in support of Ennia Aruba’s financial integrity, internal control framework and regulatory compliance within the insurance
industry, while demonstrating the highest level of integrity and ethical conduct given the fraud-sensitive nature of the role
Key Accountabilities:
Cash Management & Insurance Transaction Processing:
- Receive, verify and record premium payments from individual and corporate policyholders, brokers and other stakeholders.
- Process policy-related receipts, refunds, claim-related payments and other insurance-related financial transactions in accordance with internal procedures.
- Issue receipts and ensure proper documentation of all processed transactions.
- Prepare and execute daily bank deposits, ensuring reconciliation between physical cash and system records.
- Allocate payments accurately to policies and relevant sub-ledgers.
Reconciliation & Reporting:
- Perform daily reconciliation of cash register and petty cash balances.
- Investigate and resolve discrepancies in a timely manner, escalating where required.
- Prepare daily and periodic cash reports for review.
- Provide accurate cash transaction data and supporting documentation for month-end closing and
audits.
Accountabilities:
Debtor & Premium Collection Support:
- Provide policyholders with information regarding outstanding premium balances.
- Support collection processes by providing accurate payment status information.
- Assist in identifying premium arrears in line with Ennia Aruba’s collection policy.
Internal Controls & Compliance:
- Adhere strictly to internal control procedures, segregation of duties and AML/CFT guidelines.
- Identify and report unusual, high-value or suspicious premium or claim-related transactions.
- Maintain complete and organized documentation for audit and regulatory purposes.
- Escalate irregularities to the Finance Manager and/or Risk & Compliance Officer without delay.
Customer & Stakeholder Service:
- Attend to clients and internal stakeholders professionally and courteously.
- Handle cash-related inquiries with discretion and confidentiality.
- Escalate unresolved discrepancies or unusual transactions promptly.
General Finance Support:
- Provide operational support to the broader Finance Department when required.
- Participate in periodic cash counts and internal or external audits.
Knowledge & Experience
Differentiating Factors: Level I
- Focus:Executes standardized financial processes within clearly defined procedures and guidelines.
- Expertise:Working knowledge of premium collection processes, cash administration and basic insurance operations.
- Analysis & Reporting: Handles routine financial transactions with limited complexity. Escalates deviations and irregularities.
- Impact: Direct impact on financial accuracy, regulatory compliance, premium collection reliability and
customer satisfaction.
Knowledge & Experience
- HAVO/EPI-diploma with financial or numerical focus or equivalent.
- Minimum of 2 years of experience in administrative or financial support role.
- Languages: Dutch, English, Spanish, Papiamento (oral)
- System: Basic financial systems knowledge, MS Office.
Core Competencies
- Customer Oriented, Accurate Reliable, Uncompromising Integrity & Ethical Judgement, Collaborative Communication Skills, Adaptability
Performance Indicators:
- Balanced daily cash reconciliation.
- Minimal and justified cash discrepancies.
- Accurate allocation of premium payments to policies.
- Timely escalation of irregular or suspicious transactions.
- Compliance with AML/CFT procedures.
- Quality of customer interaction.
If this opportunity aligns with your profile please send your resume and motivation letter to Shiraldine de Cuba at: sdecuba@ennia.com