Service Claim What should you do when there’s loss/damage? Damage to your home

Damage to your home

Has your house been damaged by fire? Follow these steps. Then we will quickly assist you in handling your fire damage claim. In the event of a major fire involving the fire department, the fire department appoints a salvage coordinator. In that case, you don’t need to inform us.

Fire damage to your home

In the event of a small fire, you must take measures yourself in order to minimize the damage:

Request emergency assistance

  • In the event of damage due to fire or break-in, one call to our Help Desk is all you need for assistance 24/7.
  • Call us at 5999 434 3900.
  • Do you have ENNIA Flexible or ENNIA Ideal Home insurance? If the damage cannot be repaired immediately, we provide a temporary solution anyhow.

Documenting fire damage

  • Do you have a camera with you? Then take pictures.
  • Good documentation and pictures of the fire damage can help, especially when handling the claim later.

Reporting fire damage

  • Fill in the online claim form. The sooner you complete the form, the better.
  • Attach these documents, where appropriate and where available:
    • copy of your ID
    • statements
    • photographs
    • policy, etc.
  • Would you rather not report the damage online? Then fill in the form by hand and visit us or your independent insurance adviser’s office.

Handling your fire damage claim

  • Your fire damage claim will be quickly and expertly handled by an experienced ENNIA claims processor.
  • We will contact you about the next steps.

Window damage at home

Do you have window damage at home? Then follow these steps. Then we can quickly and smoothly assist you in handling your broken window claim.

  • ENNIA only pays for broken windows if window damage is specifically insured under your policy.
  • Costs for taking emergency measures are also insured up to a specific amount.
  • Do you want to know if your damage is covered? Check your policy and policy conditions. Or contact your insurance advisor.

Request emergency assistance

  • In the event of damage due to fire or break-in, one call to our Help Desk is all you need for assistance 24/7.
  • Call us at 5999 434 3900.
  • Do you have ENNIA Flexible or ENNIA Ideal Home insurance? If the damage cannot be repaired immediately, we provide a temporary solution anyhow.

Documenting window damage

  • Do you have your camera with you? Then take pictures.
  • Good documentation and pictures of the damaged window can help, especially when handling the claim later.

Reporting window damage

  • Fill in the online claim form. The sooner you complete the form, the better.
  • Attach to these documents, where appropriate and where available:
    • copy of your ID
    • statements
    • photographs
    • policy, etc.
  • Would you rather not report the damage online? Then fill in the form by hand and visit us or your independent insurance adviser’s office.

Handling your window damage claim

  • Your window damage claim will be quickly and expertly handled by an experienced ENNIA claims processor.
  • We will contact you about the next steps.

Damage to your home from a break-in

Has your home been broken into? Let us know as soon as possible. Then we can quickly and smoothly assist you in handling your break-in claim.

Reporting a break-in to the police

  • Report the break-in to the police as soon as possible after discovering it.
  • Attach a copy of the police report to your online declaration at ENNIA. Or take it with you if you want to report the damage at the office.

Requesting emergency assistance

  • In the event of damage due to fire or break-in, one call to our Help Desk is all you need for assistance 24/7.
  • Call us at 5999 434 3900.
  • Do you have ENNIA Flexible or ENNIA Ideal Home insurance? If the damage cannot be immediately, we provide a temporary solution anyhow.

Documenting the break-in

  • Do you have your camera with you? Then take pictures.
  • Good documentation and pictures of the damage from the break-in can help, especially when handling the claim later.

Gathering proof (of purchase, ownership, etc)

  • Collect as much supporting documentation as possible regarding the stolen items.
  • For example: receipts, photos and warranties.

Checking your coverage and deductible

  • Check your policy and policy conditions to see if you are covered for damage and whether you have a deductible or not.
  • Or contact your insurance adviser or ENNIA. They can look this up for you.

Reporting damage from a break-in

  • Fill in the online claim form. The sooner you complete the form, the better.
  • Attach to these documents, where appropriate and where available:
    • copy of your ID
    • police report of the burglary
    • list of stolen items
    • purchase receipts, warranties, etc.
    • statements
    • photographs
    • policy, etc.
  • Would you rather not report the damage online? Then fill in the form by hand and visit us or your independent insurance adviser’s office.

Handling your break-in claim

  • Your break-in claim will be quickly and expertly handled by an experienced ENNIA claims processor.
  • We will contact you as soon as possible about the next steps.

 

Storm and/or water damage to your home

Has your house been damaged by a storm and/or water? Let us know as soon as possible. Then we can quickly and smoothly assist you in handling your storm and/or water damage claim.

Requesting emergency assistance

  • In the event of damage due to a storm and/or water, one call to our Help Desk is all you need for assistance 24/7.
  • Call us at 5999 434 3900.
  • Do you have ENNIA Flexible or ENNIA Ideal Home insurance? If the damage cannot be immediately, we provide a temporary solution anyhow.

Documenting the storm and/or water damage

  • Do have a camera with you? Then take pictures.
  • Good documentation and pictures of the damage from the storm and/or water can help, especially when handling the claim later.

Checking your coverage and deductible

  • Check your policy and policy conditions to see if you are covered for damage and whether you have a deductible or not.
  • Or contact your insurance adviser or ENNIA. They can look this up for you.

Reporting storm and/or water damage

  • Fill in the online claim form. The sooner you complete the form, the better.
  • Attach to these documents, where appropriate and where available:
    • copy of your ID
    • list of damaged items
    • purchase receipts, warranties, etc.
    • statements
    • photographs
    • policy, etc.
  • Would you rather not report the damage online? Then fill in the form by hand and visit us or your independent insurance adviser’s office.

Handling your storm and/or water damage claim

  • Your storm and/or water damage claim will be quickly and expertly handled by an experienced ENNIA claims processor.
  • We will contact you as soon as possible about the next steps.