FAQ Vehicle insurance

Frequently asked questions regarding Vehicle Insurance and the Coronavirus.

My vehicle insurance is about to expire, but I haven’t received an invoice yet. What should I do?

Please send a copy/picture of your current proof of insurance to incasso@ennia.com. You will then receive your invoice by e-mail.

I would like to pay for my vehicle insurance. Can I do that online? 

You can pay via your bank. Use online banking if you have it. Avoid visiting your bank. Our bank account numbers are on your invoice. Always include your policy number when making the payment. Email your proof of payment to incasso@ennia.com.

As soon as your insurance certificate is ready, you’ll receive a message that it can be picked up from our reception, upon showing your sedula.

The vehicle insurance is in my name, but someone else drives my car regularly. Do I have to report that?

Yes, please email a copy/picture of the person’s valid driver’s license to: curacao@ennia.com. We will then add this person as a "regular driver" on your policy.

The government has said that I can only be on public roads on certain days, and for essential business only, so I am not driving my car as much. Will my premium be less now?

No. Even if your car is parked at home, you are legally obligated to have liability insurance.

Someone borrows my car on the days that my car is allowed on public roads. This person caused an accident while driving my car. Is damage done to someone else covered in this case?

Yes, unless the policy conditions exclude the damage.

I cause an accident while driving to work. I have an official exemption. Is the damage caused to others covered?

Yes, unless the policy conditions exclude the damage.

I cause an accident one day when my license plate is not allowed on public roads (“license plate of the day” rules). But I have an official exemption e.g. for medical reasons, for informal care, or for another legally permitted reason. Is the damage caused to others covered?

Yes, unless the policy conditions exclude the damage.

 

Restitution of your insurance premium

In certain cases you may be eligible for restitution of possible overpayment on your premium. This restitution, minus any outstanding balance, always takes place by means of a bank transfer.

Please take into consideration a processing time of 15 workdays. If you haven’t received the amount in your account after this period, send an email to incasso@ennia.com, stating “restitution” your name and the policy number. We’ll notify you as soon as possible of the status of your restitution request.